In an effort to provide an improved customer experience, we have a list of best practices to ensure your questions get answered as fast as possible. Our Customer Care team can be reached at any time by selecting the Contact Us link found in the footer of our Help Center.

1. We are available by phone and email Monday through Friday:
   1. United States & Canada Hours: 9:00 AM - 5:00 PM EST
   2. United Kingdom & Ireland Hours: 1:00 PM - 9:00 PM UTC
2. Please use the email address associated with your ACX account when contacting us. This is required for legal and security purposes, as it allows us to verify your account ownership. To make sure you're using the correct email address, you can contact us from the "Contact Us" page.
3. Please send all your questions in a single email thread. This will ensure that we have all the necessary information in one place to assist you effectively.
4. Prior to reaching out to us, don’t forget to check our Help Center for helpful tips and information.