If you are experiencing issues signing in to your ACX account or receive errors while submitting the audio file, such as being unable to process the audiobook or other upload errors, please follow these troubleshooting steps.

Note: We recommend that you use either Firefox or Google Chrome for the best experience.

In this article:

• I am experiencing sign in issues and/or upload errors
• My audio files are stuck in processing status. How can I clear the error? 

I am experiencing sign in issues and/or upload errors

There are several reasons why you might be receiving an error message or experiencing sign in issues. Try the following troubleshooting steps to resolve your issue. For upload errors, we recommend attempting to upload your audio after completing each option.

1. Ensure that you are using the most up to date version of your browser.
2. Clear the cookies, cache and history on your browser, then close the browser entirely and re-open it. You can find the option to clear your cookies, cache and history in your browser settings.
3. If you have been logged in and inactive for 4 hours or more, try logging out, closing out your browser entirely, and then logging back in.
4. ACX.com has safety measures to protect you from possible spam traffic. If you happen to have multiple concurrent tabs or browsers please close the browser and open a new browser tab.
5. Access the site from another browser to ensure that the problem is not browser-specific (Firefox, Google Chrome, Internet Explorer, or Safari).
6. If you are experiencing upload errors, remove any special characters from the file name and try again (short and simple names are recommended).
7. If your internet connection is typically very slow, you may need to try uploading from another location with better service. You can check your internet connection at speedtest.net.
8. Disable any firewall programs you may have running. 

My audio files are stuck in processing status. How can I clear the error?

Generally, processing messages will clear themselves within a few hours. Often, they are caused by fluctuations in your internet connection.

You may try logging out of your account completely, switching internet browsers, and reset your modem if the error persists.