All titles submitted are sent through a quality assurance check. This reviews the audio to make sure each of our audio submission requirements are followed. Titles are typically processed with quicker publishing times.  

Note: If you submitted your audiobook and see that it has gone back into the production process, keep an eye out for an email to arrive from the ACX quality assurance team with more information about any changes needed. Be sure to check your spam/junk mail in case the email landed there.

In this article:

• I received a notification that my audio needs correction. How do I fix it?
• Why can’t I approve my audiobook?
• Why is my audiobook back in production without being notified about it?

I received a notification that my audio needs correction. How do I fix it?

All audio must adhere to the audio submission requirements. Please review the details of the email outlining the changes that are needed. If you require clarification on the details contained in that email, reply to the quality assurance engineer through that email directly.

Once you make the appropriate changes and resubmit, your title will be reviewed again. 

Why can’t I approve my audiobook?

There are four common reasons your audiobook cannot be approved. Below are common issues you can fix so you can submit your audiobook.

Missing copyright information

Copyright owner, copyright years, and name are required information to submit your audiobook for sale. Follow these steps to fix this issue:

1. Log in to your ACX account.
2. Select My Projects.
3. Select the tab labeled In Production.
4. Select the name of your book highlighted in blue.
5. Select Edit Retail Information.
6. Enter the missing copyright information, and select Save.
7. Select I’m Done to resubmit your project for review.

Missing section titles

Section titles help our team identify any files that may be incorrectly ordered and provide feedback on files which may contain issues. Follow these steps to fix this issue:

1. Log in to your ACX account.
2. Select My Projects.
3. Select the tab labeled In Production.
4. Select the name of your book highlighted in blue.
5. Check which uploaded files do not have a title appearing as Chapter/Section.
6. For any section without a title or chapter, select the arrow to the left of Chapter/Section and name the section.
7. Select Save & Close. Please note, these names are internal only.

Missing cover art

All titles are required to showcase cover art in the retail listing. Please visit our cover art requirements to learn more and follow the steps below to fix this issue.

1. Log in to your ACX account.
2. Select My Projects.
3. Select the tab labeled In Production.
4. Select the name of your book highlighted in blue.
5. Select the large '+' button at the top of the page.
6. Select Browse and upload the artwork you wish to use from your computer.
7. Select Save to save the artwork to your project.

Missing retail sample

Your retail sample is your opportunity to market your title to potential listeners and is required for your retail listing. Follow these steps to fix this issue:

1. Log in to your ACX account.
2. Select My Projects.
3. Select the tab labeled In Production.
4. Select the name of your book highlighted in blue.
5. Scroll down and select the section titled Retail Audio Sample (5 Minutes or less).
6. If there is no audio file uploaded here, select Browse, and upload the sample you would like to use for the audiobook.

If you’ve checked the above and are still unable to submit your audiobook, please contact us.

Why is my audiobook back in production without being notified about it?

While your title is being reviewed, you will see a Processing status: ‘We’re running final checks on your audiobook and preparing it for publishing.’

If your title cannot be published, you will see the following message: “Unable to publish. Please contact customer support for details on resubmitting your title.” Please contact ACX support and we will help you resolve the issue and resubmit.

If editing is temporarily locked, you will see: “Editing unavailable. Audio, cover art and metadata can be edited after the audiobook is available for listening.”